REPLY ALL: A conversation with Gracelyn McDermott

REPLY ALL | Gracelyn McDermott
Executive Director of Account Management, Kaiser Permanente Mid-Atlantic States
Maryland Chamber board member
Process Improver

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What advice would you give business owners struggling with health care compliance?

Health care is moving at a dizzying pace. I hope employers struggling to understand the landscape know they’re not alone and that they can call upon industry groups – as well as individuals like me – to help them understand what’s required of them and how they can best meet the needs of their employees.

What advice would you give to young professionals in the health care industry?

Health is in everything, and everything is in health. Everyone can impact health through their work, even if they don’t want to be a physician or nurse. Kaiser Permanente has hundreds of thousands of employees across our regions, including architects, writers, engineers, accountants, and so much more. We offer interns and other teaching opportunities in several of these fields each year for the next generation of leaders. Consider me as an example – I’m using my skills as a sales person, but I’m also advancing a model of health care and coverage that I believe in deeply and know will improve the health for my community and all the communities we serve.

What would you like people to know about Kaiser Permanente’s role in Maryland?

We are proud to be a leading employer. We have our region’s largest medical center in Largo, Maryland, and we are continuing to expand our clinical footprint with new medical centers and critical partnerships with premier hospitals. But the most important thing for people to know is that we are, at our core, a mission-driven nonprofit organization. Throughout the state, we are also working with many nonprofit organizations and leaders in community health to improve quality of life for many residents by supporting access to care, job creation and career readiness and addressing the many root causes of poor health. We take a fully integrated approach to caring for our members and the communities we serve.

What are your thoughts on the future of the health care industry?

Health care is a dynamic, growing industry and there are several clinical and administrative career opportunities for aspiring professionals. The next generation of health care professionals will have the exciting task of continuing to bridge technological innovation with social innovation to improve health for more people. It’s an exciting time and an exciting field to grow with. Have conversations and do your research on the companies that will take health care into tomorrow. The time to get involved is now; internships, programs and volunteerism are great ways to learn more about prospective employers.


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