Member Spotlight #5: Comcast’s response to COVID-19

The following Member Spotlight is a summary from the interview with Whitney Harmel, vice president of membership and development at the Maryland Chamber of Commerce, and Misty Allen, vice president of government and regulatory affairs and community impact at Comcast, to discuss Comcast’s response to the COVID-19 pandemic. The full interview is included in the video below.

Transitioning the 4,000 strong Comcast team in the Beltway region to remote work during the COVID-19 pandemic was a challenge for Comcast’s IT and supply chain. However, the team came to together to support the transition and successfully moved operations. Additionally, Comcast adapted operating protocols to care for frontline employees, including providing PPE for public health safety. Comcast continues to offer robust digital and remote support for consumers, through their website, their app, over the phone, and even through Facebook Messenger.

Most of the Xfinity retail stores have closed during the pandemic, with only six remaining open. Comcast has prioritized employee and customer public health at these locations through the use of PPE, social distancing, and store cleaning. The employees affected by store closures have remained employed and shifted to alternate roles, such as remote customer support.

Additionally, Comcast has expanded their Internet Essentials during the COVID-19 crisis, providing low- or no-cost essential communications for families working, schooling, and connecting at home. New Internet Essentials customers receive 60 days of free internet access. Xfinity has also given free access to a series of premium networks and subscription video on demand services for X1 and Flex customers. These resources, and more, are available on their COVID-19 resource page.

Even with the 33% increase of usage across markets, Comcast has sustained their speed, capacity, and reliability to customers. Comcast is micro-monitoring the network with increased daily speed tests, with engineers doing essential work to add capacity. Comcast is proud of how they have ensured that customers stay connected and supported their community during this global crisis.

Click here to view up-to-the-minute COVID-19 resources on the Maryland Chamber of Commerce’s COVID-19 resources page.





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